I've been having the same conversation with a lot of nonprofit leaders lately. Someone hears about what we've been doing with AI at EdZola, asks if I can share more, and I end up walking them through it. Not as a pitch, but as a genuine "here's what we tried, what worked, what didn't." What I've noticed is that the questions are almost always the same. And the anxiety is almost always the same too. So let me try to write down what I've actually learnt, from a year of building this on our own...

For more than 5 years, EdZola has worked with nonprofits and charities of varying scale. Our biggest takeaway? Technology support is not one-size-fits-all; a small grassroots nonprofit has very different needs compared to a large foundation with multiple offices. However, we have some common patterns in how successful nonprofits think about their technology support, and the best way to do so is in layers. These layers are what truly make a difference in ensuring digital adoption is smooth,...

Many nonprofits and social impact teams ask the same question: “Where do we even begin with AI?” AI can feel confusing. There's too much...