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Zoho Desk

Desk

Product Rating

4.5

Description:

Efficiently and effectively address the needs and concerns of yout donors, volunteers, and beneficiaries and build stronger relationships to drive impact with features such as ticket management, knowledge base, and multi-channel support

Solutions for Non-Profits:

  • A ticketing system can be used to track and manage inquiries from donors, volunteers, or other stakeholders, ensuring that each inquiry is addressed and resolved in a timely manner.

  • Use self-service support tools such as community forums and knowledge bases to provide information and resources to donors and volunteers. This can help reduce the workload on support staff and allow them to focus on more complex issues.

  • Live chat can be used to provide real-time support to donors and volunteers, helping to address their concerns and questions quickly.

  • Dashboards for time, tracking, telecallers performance etc., can be leveraged for insights and improve your commmunity engagement efforts

Modules & Features

  • Helpdesk

  • Ticketing system

  • Self-service support (community forums, knowledge base)

  • AI assistance for support

  • Omnichannel support

  • Live chat

  • Telecallers/support staff dashboards

  • Support automation

  • Ticket overview dashboards

  • Time tracking dashboards

  • Instant messaging

  • Chatbots

You can find this app in the following suites/bundles:



Starts from:
₹ 800
/user/month billed annually
15-day free trial

Other pricing plans:
  • Professional

  • Enterprise

Pricing Details:

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